Return and Refund Policy


Last updated: August 16, 2026

Thank you for shopping with VibeDecor.

No Returns

Due to the nature of our dropshipping business and our fulfillment process, VibeDecor does not accept standard returns or exchanges for unwanted, incorrectly ordered, or changed-mind purchases.

Once an order has been processed and shipped, it generally cannot be returned simply because you no longer want the product, ordered the wrong item, or changed your mind.

Damaged, Defective, or Incorrect Items

We want to make sure you receive your order in good condition.

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible after delivery.

Please email us at:

supportvibedecor.store@gmail.com

When contacting us, please provide:

  • Your order number

  • A description of the problem

  • Clear photographs of the item and packaging

  • Any other information that may help us evaluate the issue

We may request additional photographs or information before approving a refund or replacement.

Refunds and Replacements

If your order is confirmed to have arrived damaged, defective, or incorrect, VibeDecor may, at our discretion:

  • provide a replacement item; or

  • issue a full or partial refund to the original payment method.

The appropriate resolution will depend on the circumstances of the order and the nature of the problem.

You do not need to return an item unless VibeDecor specifically instructs you to do so.

Refund Processing

If a refund is approved, it will be issued to the original payment method.

After we issue the refund, your bank or payment provider may require additional time to process and display the refunded amount in your account.

The processing time may vary depending on your payment provider.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible at:

supportvibedecor.store@gmail.com

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible.

Non-Returnable Situations

We do not accept standard returns or exchanges for:

  • Change of mind

  • Incorrect product selection

  • Incorrect size or color selected by the customer

  • Products that are no longer wanted

  • Customer refusal to accept a delivery

  • Incorrect shipping information provided by the customer

This does not affect your rights regarding products that arrive damaged, defective, or materially different from what was ordered.

Contact Us

If you have any questions regarding refunds, damaged products, defective products, or incorrect orders, please contact us:

VibeDecor
Bishkek, Kyrgyzstan
Email: supportvibedecor.store@gmail.com